NAOS CX is Hiring – French-Speaking Medical Customer Service Agent

Location: On-Site – [Maadi, Cairo]
Employment Type: Full-Time

Why Join NAOS CX?

At NAOS CX, we are dedicated to providing high-quality customer support across multiple industries. By joining our team, you will:

• Work in a specialized medical customer service role

• Support patients and clients with empathy and professionalism

• Gain international exposure and career development opportunities

• Enjoy a competitive salary package and structured working hours

Role Overview

We are hiring French-Speaking Customer Service Agents to support clients in the medical field. The ideal candidate should have a background in pharmacy, veterinary medicine, or biological sciences and experience with customer service.

Key Responsibilities

• Manage inbound inquiries from customers in French (with English support when required)

• Provide accurate information regarding medical products and procedures

• Resolve concerns with empathy and professionalism

• Log all interactions into the system and follow up when needed

• Ensure high-quality service and meet performance KPIs

Requirements

• Fluency in French and very good English (minimum B2 level)

• Bachelor’s degree in Pharmacy, Veterinary Medicine, or Biological Sciences

• Prior experience in customer service preferred

• Knowledge of medical terminology and basic medical procedures

• Strong communication skills and the ability to empathize with customers

• Ability to work efficiently in a fast-paced environment

• Attention to detail and problem-solving skills

• Open to Moroccan, Algerian, and Tunisian candidates

Working Hours & Schedule

• Morning shifts (start between 9:00 AM and 10:00 AM – end at 7:00 PM)

• 5 working days per week

• 2 fixed days off: Saturday & Sunday

Compensation & Benefits

Total Monthly Gross Package: EGP 23,000

• Base Salary: EGP 22,000

• KPI Bonus: EGP 1,000

Other Benefits:

• Structured training and onboarding program

• Social and Medical Insurance

• Career growth opportunities within NAOS CX

Recruitment Process

1. First Interview – Online or On-Site

2. Final Interview – On-Site

Start your career with NAOS CX – Apply Now!