Zendesk Support & Admin
- On-site
- Cairo, Al Qāhirah, Egypt
- Customer Service
Job description
NAOS CX is Hiring– Zendesk Support & Admin
Location: [On-Site – Maadi, Cairo]
Employment Type: Full-Time
Why Join Us?
We are looking for a dedicated Zendesk Support & Admin to help ensure smooth operations, excellent customer service, and continuous improvements to our support systems. By joining us, you will:
Work with dynamic teams in a growing business
Gain hands-on experience with Zendesk administration & automation
Contribute to both customer satisfaction and operational efficiency
Enjoy competitive compensation and career growth opportunities
Role Overview
As a Zendesk Support & Admin, you will be responsible for:
Managing configurations, automation, and workflow optimizations
Creating and maintaining views, macros, and triggers
Uploading and updating Help Center content
Ensuring article accuracy and coordinating with relevant teams
Monitoring feedback to identify and resolve content gaps
Reporting & Analysis Responsibilities
Support reporting and customer insights
Analyze support trends and critical customer feedback
Assist in gathering positive CSAT feedback for Trustpilot reviews
Dispute & Email Support (Ad-hoc)
Provide backup for disputes and customer emails when required
Ensure consistent, high-quality customer experiences across all touchpoints
Requirements
Strong knowledge of Zendesk administration
Experience in support operations and automation setup
Excellent communication and organizational skills
Ability to analyze data and provide actionable insights
Detail-oriented with strong problem-solving skills
Compensation & Benefits
Total Package: EGP 20,000
Base Salary: EGP 15,000
Attendance Bonus: EGP 3,000
KPI Bonus: EGP 2,000
Training Allowance:
5 Days = EGP 1,000
Recruitment Process
First Interview – Online or On-Site
Technical/Practical Assessment
Final Interview
Join our team and grow your career as a Zendesk Support & Admin – Apply Now!
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